Hawaiian Airlines
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Interline Baggage Statement

Hawaiian Airlines has interline and codeshare agreements with a wide range of domestic and international airlines, which allow our guests to book flights operated by multiple carriers on the same ticket. These allow customers to connect efficiently into and out of Hawaiian’s network while ensuring our ability to deliver their baggage reliably. Our Reservations Department (800-367-5320) will be happy to assist you in booking an interline connecting ticket, or you can do so easily through an online travel agency, retail travel agent, or other airlines.

A number of our partner airlines also market Hawaiian-operated flights within the State of Hawaii under their own airline’s code, also providing easy connections on a single ticket.

Connections between interline partner carriers must be made between 4 hours and the minimum connection time (varies), otherwise it is considered a stopover and you will need to collect your bags and recheck them for the next flight. If you have a separate confirmation code for a connecting flight, please check in with an airport agent at your point of origin. Beginning June 1, 2012, Hawaiian will not through-check bags to other airline flights unless the other airline segments are on the same ticket.

For reservations connecting with other airlines, the baggage fees and rules of the first carrier applies throughout the itinerary. For example, if you are traveling round trip from Honolulu, Hawaii to Austin, Texas, and connecting from Hawaiian Airlines to United Airlines, Hawaiian Airlines baggage fees and rules would apply both ways.

Baggage rules and charges for interline partner carriers may be found through the links below:

Connections on Separate Tickets

As detailed in our Contract of Carriage and consistent with the policies of the majority of other carriers, Hawaiian accepts responsibility for transporting baggage between the origin and destination listed on the guest’s Hawaiian Airlines ticket only, or for connecting flights on other airlines that are booked and ticketed on the same reservation. The reason for this is because connecting flights that are booked on separate tickets on different airlines make it difficult for us to ensure that minimum connecting times are available to us for baggage transfers. This leads to misconnected bags, which is bad for the customer and also creates inefficiency and added costs for the airline.

In the past, we often allowed customers to through-check baggage for connections booked on separate tickets as a courtesy. However, the associated customer service challenges have prompted us to discontinue this practice, effective June 1, 2012.

If you are booked on separate tickets with another airline connecting to Hawaiian Airlines, you will need to collect your bags from the baggage belt upon your arrival at the connection airport and re-check the bags with a Hawaiian Airlines agent. At that time, baggage fees may apply.

If you do book flight connections on separate tickets on Hawaiian Airlines and another carrier, please leave yourself ample time to collect and re-check your luggage. We have made a significant investment in streamlining the check-in process at our Honolulu hub, and we hope you will find it quick and hassle-free. But please verify the recommended check-in times for the flight to which you are connecting, and leave yourself ample time to re-check your bags and clear security.

Frequently Asked Questions: Separate Ticket Connections

Is this a change in the airline’s policies?
No. Our contract of carriage has clearly stated that our responsibility for baggage is limited to the origin and destination listed on the guest’s Hawaiian Airlines ticket. In spite of this policy, we have in some cases allowed guests to through-check baggage when booked on separate tickets. We are now simply enforcing a long-standing term in our contract of carriage.
Is Hawaiian Airlines deviating from its competitors in enforcing this policy?
While every airline approaches this differently and many airlines elect to handle these requests on a case-by-case basis, we believe this policy is consistent with the written rules and contracts of carriage of the majority of other airlines.
What will happen to my bags if I am connecting to a Hawaiian Airlines flight that is booked on a separate ticket? Will I have to pay baggage fees?
If you are booked on separate tickets with another airline connecting to Hawaiian Airlines, you will need to collect your bags from the baggage belt upon your arrival at the connection airport and re-check the bags with a Hawaiian Airlines agent. At that time, baggage fees may apply.

If you do book separate tickets on Hawaiian Airlines and another carrier, please leave yourself ample time to collect and re-check your luggage. We have made a significant investment in streamlining the check-in process at our Honolulu hub, and we hope you will find it quick and hassle-free. But please verify the recommended check-in times for the flight to which you are connecting, and leave yourself ample time to re-check your bags and clear security.
I want to connect from another airline to/from Hawaiian Airlines and through-check my bags to my final destination. What options do I have?
Hawaiian Airlines has interline and codeshare agreements with a wide range of domestic and international airlines, which allow our guests to book flights operated by multiple carriers on the same ticket. These allow customers to connect efficiently into and out of Hawaiian’s network while ensuring our ability to deliver their baggage reliably. Our Reservations Department (800-367-5320) will be happy to assist you in booking an interline connecting ticket, or you can do so easily through an online travel agency, retail travel agent, or other airlines.

A number of our partner airlines also market Hawaiian-operated flights within the State of Hawaii under their own airline’s code, also providing easy connections on a single ticket.
I booked connecting flights, all on Hawaiian Airlines, on separate tickets. Will I be able to through-check my bags to my final destination?
Yes. Your bags will be in our custody throughout your travel and subject only to our baggage rules and fees. We will therefore happily through-check your bags to your final destination, assuming they comply with our rules for minimum connecting times.
I booked separate tickets on Hawaiian Airlines and another airline before this policy was announced and had planned to connect my bags—what are my options?
We published this policy in January effective May 1, 2012, expecting that many of our guests would see this change before making their travel plans. We have since delayed the implementation of the policy to June 1, 2012 to minimize the effect on our guests. If you booked prior to January and feel you are being negatively affected by this change in policy, please contact our Consumer Affairs Office at hawaiianair.com/cao or 888-246-8526 and we will do our best to assist you.
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