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Check-in Pets as Baggage - For Household Birds

Hawaiian Airlines understands that your pet is an important part of your family and we strive to provide an enjoyable travel experience for the both of you. We offer check-in options for domestic dogs, cats and household birds.

For more information about traveling with dogs and cats, please click here.


Check-In Pet Reservations

Hawaiian Airlines will only transport household birds as check-in baggage on nonstop flights between North America and Honolulu, Kahului, Lihue* and Kona*. Pet reservations are accepted on a first come, first serve basis.  Please call Reservations to check pet space availability and reserve space for your pet.

Maximum weight for your household bird and kennel for should not exceed 70 lbs (32 kg).    

International Travel:

If you are traveling internationally, please call Hawaiian Airlines Reservations for accepted routes and travel document requirements. Please reference our International Contract of Carriage for additional information.

*Lihue and Kona will be permitted effective June 13, 2014


Booking Restrictions

Hawaiian Airlines will limit the number of kennels carried on any flight in order to ensure the safety and well-being of your animal.

Pets will not be accepted as baggage on any flight.

  • Where the local temperature at the origin, destination or connection airport exceeds 85°F (29°C), or falls below 45°F (7°C)
  • Flights to/from: Las Vegas (LAS), Phoenix (PHX), San Jose (SJC), Sacramento (SMF) during our Pet Embargo period: Apr 15 - Oct 15
  • On flights to/from New York (JFK)
    • Exception: Hawaiian Airlines only accepts Service Animals to/from New York
  • Where the animal is transferring from another carrier
    • Exception: Animals will be checked beyond a point of transfer to Hawaiian Airlines or 'Ohana by Hawaiian operated by Empire Airlines

Household Birds Restrictions:

  • Hawaiian Airlines will only transport household birds
  • Household bird is defined as any type of bird a person would have as a pet
    • It does not include chickens, roosters or fighting chickens
  • Hawaiian Airlines will not accept live poultry, including day-old chicks or hatching eggs
  • Household birds will be accepted on Trans-Pacific/Interisland flights only (No South Pacific/International flights)
  • Household birds being transported into the State of Hawaii will only be accepted on nonstop flights between North America and Honolulu, Kahului, Lihue* and Kona*
    • *Lihue and Kona will be permitted effective June 13, 2014
  • Due to new quarantine laws, some animals may be cleared for same day transport to Neighbor Islands
Note: All pet bookings can only be done once the guest's reservation has been ticketed
  • Household Birds will be accepted at the Airport Ticket Counter only and will be permitted to be transported in the baggage compartment only of the aircraft, provided all required entry documentation accompanies the bird upon check-in.
    Exception: Hawaiian Airlines will accept in the cabin service animals, as defined by 14CFR Part 382, trained to qualified individuals with a disability who require the animal to assist them in the performance of necessary activities. Hawaiian Airlines will also accept in the cabin service animals used for emotional support, psychiatric service or comfort, provide they have the proper and current documentation.

If Hawaiian Airlines is unable to accept an animal due to temperature restrictions, the customer may rebook to the next flight provided space is available for both the passenger and animal. Any applicable fare differences or date change penalties will be waived provided that changes are made into the same cabin as the original ticket.

Please call Reservations to check pet space availability and reserve space for your pet.

For more information on our pet acceptance policies, see our Domestic/International Contract of Carriage.


Aircraft Limitations

Pets are accepted on a first-come, first-serve basis. Please call Reservations to check pet space availability and reserve space for your pet.

For the comfort of both our passengers and pets, Hawaiian Airlines will limit the number of carry-on pets to the following:

Aircraft Maximum Pets
ATR 42-500 1 pet per flight
Boeing 717 / Boeing 767 / Airbus A330 3 pets per flight

 

Note: One passenger may check-in multiple animals, as long as the pet space is available and does not exceed aircraft limitations.


Check-In Pet Fees

Fees shown are one-way per kennel. All fees subject to change. Non-service animal accommodation is subject to space availability. Voluntary stopovers incur point-to-point charges.

Check-in Pet (Per kennel, one-way)

Neighbor Island

$60

Hawaii to North America

$225

North America to Hawaii

$225 per kennel, each way
w/ quarantine restrictions

International

$225 per kennel, each way
*Please call Hawaiian Airlines Reservations for accepted routes


Pet Kennel Acceptance Information

If the total weight of pet and kennel is 70 lbs (32 kg) or less, the following applies:

Aircraft Max Weight
(Pet and Kennel combined)
Max Linear Size Dimensions
Boeing 717 / ATR 42-500 70 lbs (32kg) 40" length x 27" width x 30" height
Boeing 767 / Airbus A330 70 lbs (32kg) 48" length x 32" width x 35" height

 

Guests are responsible for:

  • Guests must supply their own kennel
  • The Guest's Name/ Address/ Phone Number at destination must be noted on kennel (No PO Box address permitted)
  • Hard-sided plastic kennel approved for airline transportation
    • Hawaiian Airlines will not accept a soft-sided, collapsible kennel or all-wire cage
  • Kennel must have adequate handholds to enable lifting without coming in contact with the pet
  • Kennel must have a protecting rim of 3/4 inch to prevent the ventilation openings on trasport enclosures from being blocked if placed next to a solid surface
  • Entrance or exit must be securely fastened, or if latching mechanisms used, it must be accident proof

Household Birds Restrictions:

  • Household birds may not travel in cabin unless they are service animals
  • Normal kennel size/fee requirements will apply for check-in pets
    • Exception: Maximum of 2 small birds in 1 container provided that each bird can stand and turn around
  • Drip water bottle is allowed in kennel (Hawaiian Airlines does not feed animal)
  • Pet must be harmless, inoffensive, odorless and not require attention during flight

Required Travel Documents

To ensure an enjoyable experience, please review the required travel documents below:

Route Required Travel Documents
Neighbor Island
  • State of Hawaii, Department of Agriculture, Inter-island Inspection Certificate

State of Hawaii Department of Agriculture, Plant Quarantine Branch:

Honolulu: 808-832-0566 / Hilo: 808-974-4141
Kahului: 808-873-3556 / Kona: 808-326-1077
Lihue: 808-274-3071

Hawaii to North America
  • Health certificate must be dated within 10 days of date of departure signed/issued by a licensed/certified veterinarian.Original health certificate is required.

For General Import Information, passengers may call the Center for Epidemiology and Animal Health at Ph# 970-494-7200 for details.

Note: Hawaiian Airlines only accepts Service Animals to/from New York

North America to Hawaii
  • Health certificate must be dated within 14 days of date of departure signed/issued by a licensed/certified veterinarian. Passenger must have original and copy. Original for quarantine and copy for Hawaiian Airlines.
  • Poultry and Bird Import Permit (also known as the West Nile Virus Import Permit)
  • Plant Quarantine Import Permit
  • Live Animal Checklist (completed by a Hawaiian Airlines agent)
  • For nonstop travel to Kahului, Lihue or Kona: State of Hawaii Direct Airport Release permits are only issued for pets that meet the “5-Day or Less” Program. Refer contact the State of Hawaii Animal Industry Division Animal Quarantine website for details, http://hdoa.hawaii.gov/ai/aqs/animal-quarantine-information-page

Note: Hawaiian Airlines only accepts Service Animals to/from New York

Hawaii to International
International to Hawaii

 

Note: Health certificates must be signed/issued by a licensed/certified veterinarian. Health certificates are valid for 30 days after original departure date. If return flight occurs beyond 30 days from the original departure date, the passenger will need to obtain a new health certificate, dated within 10 days (Hawaii→North America) / 14 days (North America→Hawaii) of return flight.  Service animals are also required to meet all heath certificate and quarantine clearance requirements. 


Pet Check-In and Pick-Up

Pet Check-in:

  • Household Birds will be accepted at the Airport Ticket Counter only and will be permitted to be transported in the baggage compartment only of the aircraft, provided all required entry documentation accompanies the bird upon check-in.
    • Exception: Hawaiian Airlines will accept in the cabin service animals, as defined by 14CFR Part 382, trained to qualified individuals with a disability who require the animal to assist them in the performance of necessary activities. Hawaiian Airlines will also accept in the cabin service animals used for emotional support, psychiatric service or comfort, provide they have the proper and current documentation.      

Pet Pick-up:

Honolulu (HNL):

  • All live pets arriving into Honolulu (HNL) will be taken to quarantine holding station at the Honolulu airport. Please contact: 808-837-8092.

Kahului (OGG), Lihue (LIH) and Kona (KOA):

  • Upon arrival, domestic dogs, cats and household birds must be cleared by a third party veterinarian that is certified by the State of Hawaii Animal Industry Division - Animal Quarantine. Once cleared by the veterinarian, you may pick up your pet at baggage claim.

North America:

  • Please pick up your pet at baggage claim.

Quarantine Information

For quarantine information, please contact your local quarantine office:

For travel within and from Hawaii:
Call (808) 832-0566 Monday - Friday Hours: 0745-1630 Closed Holidays
Call (808) 837-8413 Daily Hours: 0700-2300 at Airport

For travel to Hawaii:

Call (808) 861-8490 Monday - Friday Hours: 0800-1630 Closed Holidays




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