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Travel Credit

eTravel Credit - due to Flight Delay 

The departing station would have provided you with a handout and advised the amount of your eTravel Credit. 

If you received a Travel Credit due to Flight Delay, go to www.HawaiianAirlines.com/TravelCredit, or call Web Support at 1-866-586-9419

eTravel Credits are redeemed at the time of purchase, and may only be used for future travel on Hawaiian Airlines.  Only (1) one passenger may be booked per credit, per transaction. For Terms and Conditions, go to www.HawaiianAirlines.com/TravelCredit and click on Travel Credit Terms & Conditions.

Please have the following information available to redeem your eTravel Credit. 
    • *Passenger First Name
    • *Passenger Last Name
    • Confirmation Code
    • *Flight Number
    • *Date of Flight
    • *Terms & Conditions - acceptance check box
    • Asterisk (*) denotes Required Fields
Note: Certain international delays may have received, paper Travel Credits instead of an eTravel Credit. 

eTravel Credit - for non Flight Delay

If you have received a letter with your Travel Credit # and Redemption Code, please go to www.HawaiianAirlines.com/travelcredit2 and redeem your credit.  Your eTravel Credit amount will be discounted off your total ticket price. 
eTravel Credits are redeemed at the time of purchase, and may only be used for future travel on Hawaiian Airlines.  Only (1) one passenger may be booked per credit, per transaction.
For Terms and Conditions, go to www.HawaiianAirlines.com/travelcredit2 and click on Travel Credit Terms & Conditions.

Paper Travel Credit (TCO)

You may Purchase a reservation online, by calling Hawaiian Airlines Reservations at 1-800-367-5320
Book and purchase your flights with a credit card.  Full payment of quoted ticket price is required.
Mail your paper Travel Credit (TCO) with a your six letter confirmation code to:
Hawaiian Airlines
ATTN: Rate Desk
PO BOX 30008
Honolulu, HI 96820
Paper Travel Credit (TCO) must be received at least 48 hours prior to departure to be processed. It is recommended to send via registered or certified mail to the address below. HA will not be responsible for lost or stolen paper Travel Credits.
Upon receipt of the paper Travel Credit, the credit card used to purchase the reservation will be refunded within 3 weeks
If redeeming at a Hawaiian Airlines Airport Ticket Counter (hours vary by location), the airport agent will book your reservation at the lowest available published fare.  Present your paper Travel Credit to the agent.  It will be exchanged for the quoted ticket and if applicable, the fare difference will be collected.  Itineraries using TCOs cannot be held via phone. Payment will be price quote less the paper Travel Credit value.
Terms & Conditions - Paper TCO

A Transportation Credit Order (TCO) and any transportation covered by it are subject to the applicable tariffs, conditions of carriage, and rules and regulations of Hawaiian Airlines effective at the time of ticket issuance. Transportation will be supplied upon the application of a TCO for a ticket on a future flight at values established by the applicable tariff and class of service. A TCO is non-transferable, has no cash value, and entitles the passenger named on a TCO to a credit for the face amount on a TCO towards the purchase of any available Hawaiian Airlines published or web fare (on www.HawaiianAirlines.com).

A TCO is non-transferable, has no cash value, and entitles the passenger named on a TCO to a credit for the face amount on a TCO towards the purchase of any available Hawaiian Airlines published or web fare (on www.HawaiianAirlines.com).

  • All flights are subject to availability at the time of reservation.
  • All travel will be in accordance with Hawaiian Airlines published tariffs, the rules and restrictions applicable to the fare used, and Hawaiian Airlines Contract Of Carriage.
  • The full face value of a TCO must be redeemed in one transaction for one ticket (i.e., one ticket number) for services of equal or higher value.
  • If the TCO is redeemed for a ticket of lesser value than the TCO, the balance will be surrendered / forfeited by the passenger.
  • A TCO cannot be combined with any other credit order or promotional offer.
  • A TCO may only be used for one transaction for one ticket (i.e., one ticket number) regardless of the number of flight segments in the itinerary.
  • A TCO may only be used for future travel on Hawaiian Airlines.
  • A TCO is not valid for services, products or fees listed below:
    • Code share flights
    • Rental car, meals or hotels
    • Oxygen units
    • Travel packages
    • Payment of C.O.D. amounts
    • Checked baggage fees
    • Payment for special services
    • Merchandise
    • Ticket change fees
    • Purchase of HawaiianMiles
    • Cargo charges
    • Upgrade fees
    • Inflight amenities such as beverages and headsets
    • Unaccompanied minor and Meet and Assist fees
    • Fare differences for changes to previously issued tickets

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