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Bereavement Policy

We understand that the loss of a loved one can be a stressful and uncertain time. At Hawaiian Airlines we offer added flexibility to get you where you need to be in times of bereavement. Whether it’s a new reservation or modifying an existing one, we strive to make things easier for you during this difficult time.


If You Need to Purchase a New Ticket

If you would like to purchase a flight departing within 48 hours, we will waive any applicable ticketing fees. We will also waive any applicable fare restrictions to ensure you are able to purchase our lowest available fare.

Understanding that your plans may shift after your booking is made, we will also provide a one-time waiver of the change fee (any fare difference will apply) in the event that you need to modify your reservation.

To Qualify, You Must Meet the Following Requirements:

  1. You must be an immediate family member to the deceased.

  2. Your desired travel date must be within 48 hours.

Ready to Make Your Reservation? Here's How:

  1. You must call our Hawaiian Airlines Reservations department to purchase a new ticket under our Bereavement policy.

  2. When you contact us, please have the following required information readily available:
    • Deceased person's name
    • Your relationship to the deceased
    • Name and phone number of the funeral home, hospital or hospice
    • Name of doctor (if applicable)

If You Need to Make Changes to an Existing Reservation

If you have an existing reservation and need to change it in times of bereavement, we will refund a one-time change fee (any fare difference will apply) or the unused portion(s) of your ticket.  Please note that the change fee and fare difference will need to be paid for up front. Once you have submitted the required documentation, and your refund request has been approved, we will refund your one-time change fee or any unused portion(s) of your ticket.

Here’s How to Request a Refund Under our Bereavement Policy:

  1. First, modify your reservation online or by phone. If you would like to cancel your reservation, you must call our Hawaiian Airlines Reservations department.

  2. Submit the following documents to our Consumer Affairs Office online, by fax or by mail.
    • Copy of your ticket
    • Photocopy of the death certificate
    • Proof of relation to the deceased (i.e., a photocopy of your marriage certificate, birth certificate, obituary or a letter from the funeral home)
    Online By Fax By Mail

    HawaiianAirlines.com/CAO

    1-808-838-6777

    Hawaiian Airlines
    Consumer Affairs Office
    PO Box 30008
    Honolulu, HI 96820

  3. Our Consumer Affairs department will process your refund request as quickly as possible and respond to you no later than 30 business days after your request has been received.

Definition of Immediate Family

Unless otherwise defined in a specific rule, “immediate family” means:

  • Spouse
  • Child
  • Parent
  • Sister
  • Brother
  • Stepparent
  • Stepchild
  • Stepsister
  • Stepbrother
  • Grandparent
  • Grandchild
  • Step grandparent
  • Step grandchild
  • Mother-in-law
  • Father-in-law
  • Son-in-law
  • Daughter-in-law
  • Brother-in-law
  • Sister-in-law

To view this policy within our Contract of Carriage, please click here.       




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