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Kiosk Check-In

Sometimes, you just want the convenience. No lines, no waiting: Just check yourself in and head for security clearance and the departure gate. Our self-service check-in kiosks are for you.

Hawaiian Airlines’ check-in kiosks are available in the departure lobbies of most airports we serve. When you skip the lines at the counters and check yourself in, you can:

  • Check-in for any Hawaiian Airlines or ‘Ohana by Hawaiian flight
  • View available seat assignments if necessary
  • Change or upgrade your seat, if available
  • Print tags for your check-in luggage at 7 Hawaiian Airlines airports

Sound good? Read on.


What You'll Need to Use the Kiosk


We promise; it's quick and painless. In order to start, you'll need one of the following:

  • Your confirmation code (6 letters)
  • Your E-Ticket number (13 numbers)
  • Any valid credit or debit card in your name
  • Your HawaiianMiles account number on the reservation, OR
  • A boarding pass generated from a web check-in within 24 hours of departure.


What To Do


Once you arrive at the airport, go to any self-service kiosk machine located in the check-in lobby of most airports serviced by Hawaiian Airlines and start the check-in process by following the below steps:

  1. Enter your confirmation code or E-ticket or HawaiianMiles number, or swipe a credit or debit card to search by name
  2. Follow prompts which will allow you to:
    • Select the number of check-in baggage
    • Assign, change or upgrade your seat
    • Add your HawaiianMiles number to your reservation
  3. Once your reservation is ready to go, you may print your boarding pass right on the spot

If for some reason self-service check-in isn’t working for you, please see an Airport Customer Service agent at the kiosks or check-in counter for further assistance.

Friendly reminder:

If you’re leaving Hawaii bound for North America from any city besides Honolulu, and you have check-in baggage, don’t forget to pass it through the required agricultural inspection before using a Kiosk. The Honolulu International Airport (HNL) is set up to inspect your baggage after you’ve completed check-in on the kiosk.


When Can I Check In?


Kiosk check-in will make your life easier, but remember that there are a few time restrictions for usage.

Maximum Check-in Time

Kiosk maximum check-in time is based upon whether or not you will be traveling with Hawaiian Airlines and checking in a bag, or not.

Maximum Kiosk Check-in Time
Guests with checked baggage 4 hours prior to scheduled departure
Guests without checked baggage 24 hours prior to scheduled departure


Minimum Check-in Time

Based on your destination, we have varying minimum check-in times when using the kiosk.

Minimum Kiosk Check-in Time
Neighbor Island Destinations 30 minutes prior to scheduled departure
North America Destinations 45 minutes prior to scheduled departure
International Destinations 60 minutes prior to scheduled departure

Remember, you must check in by a certain time, based on destination and departure time, to complete the check-in and security process and get to the departure gate in time. Visit Airport Check-in Times for more information.


Restrictions


Kiosk check-in is not available for the following reservations:

  • Some recently modified reservations
  • Most group booking reservations
  • Flights operated by codeshare partners
  • Reservations with paper tickets
  • Reservations with non-electronically issued / exchanged / revalidated tickets
  • Any one-way International reservation, due to visa requirements
  • Passengers flying to PEK (Beijing, China), unless holding a passport issued by China.
  • Unaccompanied Minors
  • Guests requesting bulkhead seats
  • Guests traveling with pets
  • Guests who do not finish upgrading seats online via web check-in
  • Guests who have a balance due, but do not have a credit or debit card to use for payment


Seat Assignments via Kiosk


In most cases, you can get seat assignments within 24 hours before departure using web check-in, or when you check in on the day of departure via kiosk or an agent. Kiosk check-in will allow you to look at the seat map and select an available seat. If you already have a pre-reserved seat, you’ll be able to choose a different seat, if it's available.

If you cannot get pre-reserved seats in advance, don’t worry, we’ll assign you seats at the gate. Please listen for your name to be called at the departure lounge.

Extra Comfort Seats and Preferred Seats, are select bulkhead and exit row seats on North America and some International flights, which may become available for purchase, while supplies last.  



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