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Kiosk: Self-Service Check-In

General Information

  1. To check-in quickly and easily, go to any Self-Service Kiosk machine located at most airports served by Hawaiian Airlines
  2. To start, identify yourself by entering your confirmation code or an E-ticket or HawaiianMiles number, or by swiping a credit or debit card to search by name
  • Customers may check-in early for any Hawaiian Airlines operated flight
  • North America bound passengers, leaving Hawaii with baggage, must have their baggage pre-agriculture inspected before using a Kiosk, with the exception of Honolulu (HNL) station.
  • If a check-in attempt is unsuccessful, please see an agent at the counter for assistance.
  • Hawaiian Airlines representatives will be available at the kiosk to assist passengers

Kiosks are available, for all routes except in select cities. Web check-in is available for all departure cities.


Requirements to Use Kiosk Machines

  • Must have been issued an E-ticket
  • Must have one of the following to begin:
    • HawaiianMiles account number in the reservation  
    • Valid credit or debit card in their name
    • Confirmation code
    • E-ticket Number
    • Boarding pass generated from a web check-in performed within 24 hours of departure

Kiosk Cut-Off Times

Guests must check-in by a certain time, which is based on region and departure time, in order to have enough time to complete the process and travel to the departure gate. Passengers with bags cannot check-in any sooner than 4 hours prior to scheduled departure.

Minimum Kiosk Check-in Time:

  • Neighbor Island:  30 minutes prior to departure
  • North America:  45 minutes prior to departure
  • International:  60 minutes prior to departure

The destination city/region for the first segment applies in a multi-segment itinerary.


Restrictions

Kiosk check-in is not available for: 

  • Some recently modified reservations
  • Most Group booking reservations
  • Flights operated by codeshare partners
  • Reservations with paper tickets
  • Reservations with non-electronically issued / exchanged / revalidated tickets
  • Any one-way International reservation, due to visa requirements
  • Passengers who do not complete processing of upgrading seats online via web check-in
  • Passengers who have a balance due, but do not have a credit or debit card to use for payment
  • Unaccompanied Minors
  • Bulkhead seat requests
  • Passengers traveling with Animals
  • Passengers flying to PEK (Beijing, China), unless holding a passport issued by China.

Seat Assignments via Kiosk

In most cases, passengers will be able to obtain seat assignments within 24 hours before departure using web check-in, or upon check-in on the day of departure (via kiosk or agent). Passengers are able to look at the seat map and select a seat, if it's available, during Kiosk check-in.  If passengers already have pre-reserved seats, they will also have the option of selecting a different seat, if it's available.

If pre-reserved seats cannot be obtained in advance, one will be assigned at the gate. Please listen for your name to be called in the departure lounge.

Preferred seats, which consist of select bulkhead and exit row seats on North America and select International flights, may become available for purchase, while supplies last.  


Self-Tagging

For your added convenience, kiosks in Honolulu, Las Vegas, New York, Sacramento, San Diego, San Francisco and Seattle are equipped to expedite your check-in process by allowing guests to print and self-tag their checked items.  

How to Self-Tag:

Self-tag your bag in 3 easy steps:

  1. Use our airport kiosks to check in (available at specified locations). Once check-in is completed your baggage tags will print.
  2. Attach the baggage tags to your checked items. Instructions on how to attach the tag will be printed on the back of each tag.
  3. After tags are attached to your check-in items, please bring them along with your boarding pass and a government issued ID to the designated drop off point.

Then you’ll be on your way!

Self-Tagging Locations:

Self-tagging kiosks are located at the following airports:

  • Honolulu (HNL)
  • Las Vegas (LAS)
  • New York (JFK)
  • Sacramento (SMF)
  • San Diego (SAN)
  • San Francisco (SFO)
  • Seattle (SEA)

Self-tagging kiosks will soon be available at:

  • Hilo, Hawaii Island (ITO)
  • Kahului, Maui (OGG)
  • Kona, Hawaii Island (KOA)
  • Lihue, Kauai (LIH)
  • Los Angeles (LAX)
  • Oakland (OAK)
  • Phoenix (PHX)
  • Portland (PDX)


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