It happens. You’ve arrived safely at your destination, but your baggage hasn’t. When life’s glitches entangle your luggage, we swing into action.
Baggage Service counters at most airports served by Hawaiian Airlines (list below) handle claims for checked bags that have been delayed, lost or damaged for up to five days after you arrive at your final destination. Our personnel will be happy to help you find your bags or resolve your issue.
If you find that an item is damaged, please do not discard the item as we may need to inspect it.
You’ll find Hawaiian Airlines Baggage Service counters at the following airports:
At other airports, airline partners help us with baggage services. Please look for the following carriers’ Baggage Service counters at these airports:
All baggage counters are open seven days a week during hours of flight operation.
If your bags are still missing after five days, we’ll refer your case to our Hawaiian Airlines Central Baggage Services. This department handles all checked baggage incidents for which a Baggage Irregularity Report has been filed.
Central Baggage Services
P.O. Box 30008
Honolulu, HI 96820
Hours of Operation: 4 A.M. to 10 PM HST, seven days a week, including holidays