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Baggage Related Inquiries (Lost / Damaged Baggage)

You’ve arrived safely at your destination, but your baggage hasn’t. When life’s glitches entangle your luggage, we swing into action.

If your bags have been missing five days or less …

Baggage Service counters at most airports served by Hawaiian Airlines (list below) handle claims for checked bags that have been delayed, lost or damaged for up to five days after you arrive at your final destination. Our personnel will be happy to help you find your bags or resolve your issue.

Here’s what we’ll ask you to do:

  1. Go to the Hawaiian Airlines baggage counter or the counter handling Hawaiian Airlines baggage (you’ll find an airport-by-airport list below), and
  2. Complete a Baggage Irregularity Report or Baggage Damage Report.

Here’s what we’ll do:

  1. Enter your information into our World Tracer for tracking,
  2. Send tracers to all Hawaiian Airlines baggage service locations and any other locations in your itinerary,
  3. Notify you when we find your bags or resolve your issue, and

If you find that an item is damaged, please do not discard the item as we may need to inspect it.  

Where to find us:

You’ll find Hawaiian Airlines Baggage Service counters at the following airports:

  • All State of Hawaii airports serviced by Hawaiian Airlines
  • All North America airports serviced by Hawaiian Airlines (except New York and Las Vegas)
  • Pago Pago, American Samoa (PPG)

At other airports, airline partners help us with baggage services. Please look for the following carriers’ Baggage Service counters at these airports:

North America Airports:

  • Las Vegas (LAS) — Swissport
  • New York (JFK) — JetBlue

International Airports:

  • Auckland, New Zealand (AKL) — Air New Zealand
  • Brisbane, Australia (BNE) — Qantas
  • Osaka - Kansai, Japan (KIX) — All Nippon
  • Papeete, Tahiti(PPT) — Air Tahiti
  • Sapporo - Chitose, Japan (CTS) — All Nippon
  • Sendai, Japan (SDJ) — All Nippon
  • Seoul - Incheon (ICN) — Air Korea
  • Sydney, Australia (SYD) — Qantas
  • Tokyo - Haneda (HND) — All Nippon

All baggage counters are open seven days a week during hours of flight operation.

If your bags have been missing for more than five days …

If your bags are still missing after five days, we’ll refer your case to our Hawaiian Airlines Central Baggage Services. This department handles all checked baggage incidents for which a Baggage Irregularity Report has been filed.

Contact Information

Hawaiian Airlines
Central Baggage Services
P.O. Box 30008
Honolulu, HI 96820

Phone: 866-389-6654
Facsimile: 808-835-3466

Hours of Operation: 4 A.M. to 10 PM HST, seven days a week, including holidays

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