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TSA PreCheck Program - Members of the Military

For more information, please visit the TSA PreCheck page for members of the Military.

Overview

Starting December 20th, 2013, all U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard, traveling for official or leisure travel can experience expedited screening by using their ten digit  DoD ID number when making a flight reservation or using the automated self-service check-in systems.   For Imageeligibility, ensure that your DoD ID number, found on the back of your Common Access Card (CAC), is entered anywhere the “Known Traveler Number (KTN)” is accepted and you will no longer need to remove the following items:

  • Shoes
  • Light outerwear
  • Belts
  • Laptop from carry-on bag
  • 3-1-1 compliant liquids from carry-on bag


To ensure that all military members traveling on Hawaiian Airlines can take full advantage of the program, it is important to know that:

  • The traveler’s name on the reservation needs to match exactly with the name on their CAC. For service members that are also a member of the HawaiianMiles program, the name on their HawaiianMiles membership must match exactly with that name on their CAC;
  • When booking travel on www.HawaiianAirlines.com, the CAC number should be added to the Known Traveler Number (KTN) field on your itinerary or included at the time of check-in at the airport kiosk;
  • For unit movements that are booked via travel agencies, service members must individually ensure that their CAC number is included on their itinerary.

Frequently Asked Questions

How do I use my Common Access Card (CAC)?

You may use your CAC number by entering it into the Known Traveler Number field in the following locations:

via Web Check-in online:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Common Access Card number into the Known Traveler Number field 

    Image


via Kiosk Check-in at the airport:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Common Access Card number into the Known Traveler Number field

    Image


When making a reservation online on HawaiianAirlines.com:

  1. Click on the "+Add Redress or Known Traveler Numbers (Optional)" link that is within the "Primary Passenger" section
  2. Enter your Common Access Card number into the Known Traveler Number field

    Image


Add to your upcoming trip on HawaiianAirlines.com:

  1. Click on the "Manage" tab on HawaiianAirlines.com
  2. Enter your confirmation code and your last name
  3. Scroll to the "Additional Passenger Information" section
  4. Click on the "Make Changes" link 
  5. Click on the "Add Redress #" link and/or the "Add Known Traveler #" link
  6. Enter your Common Access Card number into the Known Traveler Number field 

    Image


Add to your HawaiianMiles account online:

  1. Log in to your HawaiianMiles account by visiting HawaiianAirlines.com
  2. Click on the "Update Account Info" link, listed on the left hand side
  3. Scroll to the "Security Information" section  
  4. Click on the "+Add Redress or Known Traveler Numbers (Optional)" link
  5. Enter your Common Access Card number into the Known Traveler Number field

    Image


Note: For data accuracy, please ensure your full name is consistent across all travel-related documents and programs: government-issued IDs (e.g. passport), government trusted traveler programs (e.g. Global Entry), HawaiianMiles, and future ticket bookings. This is especially important for middle names, whether you use your full middle name or just a middle initial. If you need to update your name in your HawaiianMiles account, please contact HawaiianMiles Service Center.

For legal name changes on your HawaiianMiles account, please provide the necessary legal documentation in either of the following ways:


If I qualify for the TSA PreCheck program, what will my boarding pass look like? 

If you qualified for the Imageprogram, you will see the Imagelogo on your boarding pass (see examples below). This logo is generated solely by TSA for each individual traveler. Hawaiian Airlines cannot add, remove or force the logo onto your boarding pass.

Web Check-in Boarding Pass:

Image

Mobile Boarding Pass:

Image

Airport Kiosk Boarding Pass:

Image


If I have a TSA PreCheck logo on my boarding pass, but my children do not, can they use the TSA PreCheck lane with me?

Yes, in cases where a family is traveling together and the adult members receive the Imagelogo on their boarding pass, children (under 12 years old) or elderly parents (over 75 years old) traveling on the same itinerary can enter the Imagelanes with the adult members, even if they do not have the logo on their boarding pass.


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