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TSA PreCheck Program

For more information, please visit the TSA PreCheck page.

Overview

As of October 10th, 2013, the Transportation Safety Administration (TSA) implemented Imagelanes at roughly 100 airports throughout the United States.Imageis a TSA-managed program aimed at identifying processes to expedite physical screening and minimize unnecessary screening for low risk passengers. TSA works with various airlines, including Hawaiian Airlines, to implement these security lanes.

Note: Imagesecurity procedures are dictated by TSA and not by Hawaiian Airlines. According to TSA's website, "TSA will always incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening." This means no individual is guaranteed expedited screening 100% of the time, even if s/he is part of a government trusted traveler program.


TSA PreCheck Benefits

Eligible participants may use expedited screening lanes where you no longer need to remove the following items:

  • Shoes
  • Light outerwear
  • Belts
  • Laptop from carry-on bag
  • 3-1-1 compliant liquids from carry-on bag

Members of the Military

Starting December 20th, 2013, all U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard, traveling for official or leisure travel can experience expedited screening by using their ten digit  DoD ID number when making a flight reservation or using the automated self-service check-in systems. For Image eligibility, ensure that your DoD ID number, found on the back of your Common Access Card (CAC), is entered anywhere the “Known Traveler Number (KTN)” is accepted.

For more information, please visit our TSA PreCheck Program - Members of the Military page.


Hawaiian Airlines TSA PreCheck Lane Locations

Partnering with TSA, Hawaiian Airlines installed Imagelanes at the following U.S. airports:

Station
Lane Location
Honolulu, Oahu (HNL) 2 Lanes, Center Checkpoint between Lobbies 2 and 3 - Makai Lanes
Kahului, Maui (OGG) Lane 1, closest to Hawaiian Airlines counter
Lihue, Kauai (LIH) Lane 1, closest to Hawaiian Airlines counter
Las Vegas (LAS) Terminal 3, Main Checkpoint
New York City (JFK) Terminal 5, Main Checkpoint
Oakland (OAK) Terminal 1, Lane 1, closest to Hawaiian Airlines counter
Portland (PDX) ABC Checkpoint, Lanes 7 & 8, closest to Hawaiian Airlines counter
San Diego (SAN) Terminal 2 East, closest to Hawaiian Airlines counter
San Jose (SJC) Terminal A, Lane 1, closest to Hawaiian Airlines counter
Seattle (SEA)
2 Lanes, Checkpoint 2, closest to Hawaiian Airlines counter and Checkpoint 3
Sacramento (SMF)
Terminal B
Kona, Hawaii Island (KOA)
*Planned for 2014
To be built

Other airports, including ITO (Hilo), LAX (Los Angeles), PHX (Phoenix) and SFO (San Francisco) have not yet been assigned a date for Imageexpansion.


Frequently Asked Questions

How Do I Qualify for TSA PreCheck?

You have 3 different options of qualifying for expedited screening:

  1. Option #1: Travel the way you normally travel

    TSA will review the passenger list provided by Hawaiian Airlines for every flight. If TSA determines you are eligible for expedited screening, information will be embedded in the barcode of your boarding pass. TSA scans the barcode at designated checkpoints and you may receive expedited screening. A Imagelogo will be printed on your boarding pass.

    The rules-based criteria for eligibility are determined exclusively by TSA. Hawaiian Airlines does not control who receives the Imagelogo.

  2. Option #2: U.S. citizens can enroll in a government trusted traveler program like Global Entry, managed by Customs and Border Protection (CBP)

    Application fee: $100.00
    Requirements for the application process include:

    • Background check
    • Finger printing
    • In-person interview

    Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with any participating airlines, including Hawaiian Airlines.

    In addition, when returning back to the U.S. from an international trip, you can use automated self-service kiosks at select airports instead of standing in line at Customs, saving you valuable time. Those interested can apply directly on the Global Entry website.

  3. Option #3: U.S. citizens can enroll in a government trusted traveler program like TSA PreCheck Registration, managed by TSA

    Application fee: $85.00
    Requirements for the application process include:

    • Background check
    • Finger printing

    Starting March 2014 (tentative), residents in the greater Honolulu area can begin enrolling in the ImageRegistration program. Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with participating airlines, including Hawaiian Airlines. Those interested can apply directly on the TSA website

    Click here for a Comparison Chart between Image, Global Entry, Nexus and Sentri programs. 

What is a Known Traveler Number (KTN)?

Approved applicants will be issued a Known Traveler Number (KTN) to be used when booking travel. Your KTN will be a 9 digit Pass ID number. This is used by the U.S. Government to uniquely identify travelers who participate in a trusted traveler program.

If you received a 9-digit KTN PassID number through the Global Entry program (9 numeric digits) or ImageRegistration program (9 alpha-numeric digits, starting with the letters, "TT"), you may add the KTN PassID number to your member profile by logging in to your HawaiianMiles account. Once you have added your KTN to your HawaiianMiles account, all reservations made through your account when logged in will populate a Imagelogo on your boarding pass.

You may also enter your KTN during Kiosk or Web Check-in. By doing so, the Imagelogo will populate on your boarding pass for your current reservation only. If you have questions while inputting your KTN during Kiosk check-in at the airport, please feel free to request assistance from our Hawaiian Airlines agents.

For more information on how to use your Known Traveler Number from programs like Global Entry, SENTRI and Nexus, visit: http://www.cbp.gov/xp/cgov/travel/trusted_traveler.

Note: Imagesecurity procedures are dictated by TSA and not by Hawaiian Airlines. According to TSA's website, "TSA will always incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening." This means no individual is guaranteed expedited screening 100% of the time, even if s/he is part of a government trusted traveler program.


How do I use my Known Traveler Number?

You may use your Known Traveler Number by entering either or both numbers in the following locations:

via Web Check-in online:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image

via Kiosk Check-in at the airport:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


When making a reservation online on HawaiianAirlines.com:

  1. Click on the "+Add Redress or Known Traveler Numbers (Optional)" link that is within the "Primary Passenger" section
  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Add to your upcoming trip on HawaiianAirlines.com:

  1. Click on the "Manage" tab on HawaiianAirlines.com
  2. Enter your confirmation code and your last name
  3. Scroll to the "Additional Passenger Information" section
  4. Click on the "Make Changes" link 
  5. Click on the "Add Redress #" link and/or the "Add Known Traveler #" link
  6. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Add to your HawaiianMiles account online:

  1. Log in to your HawaiianMiles account by visiting HawaiianAirlines.com
  2. Click on the "Update Account Info" link, listed on the left hand side
  3. Scroll to the "Security Information" section  
  4. Click on the "+Add Redress or Known Traveler Numbers (Optional)" link
  5. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Note: For data accuracy, please ensure your full name is consistent across all travel-related documents and programs: government-issued IDs (e.g. passport), government trusted traveler programs (e.g. Global Entry), HawaiianMiles, and future ticket bookings. This is especially important for middle names, whether you use your full middle name or just a middle initial. If you need to update your name in your HawaiianMiles account, please contact HawaiianMiles Service Center.

For legal name changes on your HawaiianMiles account, please provide the necessary legal documentation in either of the following ways:


If I qualify for the TSA PreCheck program, what will my boarding pass look like? 

If you qualified for the Imageprogram, you will see the Imagelogo on your boarding pass (see examples below). This logo is generated solely by TSA for each individual traveler. Hawaiian Airlines cannot add, remove or force the logo onto your boarding pass.

Web Check-in Boarding Pass:

Image

Mobile Boarding Pass:

Image

Airport Kiosk Boarding Pass:

Image


If I have a TSA PreCheck logo on my boarding pass, but my children do not, can they use the TSA PreCheck lane with me?

Yes, in cases where a family is traveling together and the adult members receive the Imagelogo on their boarding pass, children (under 12 years old) or elderly parents (over 75 years old) traveling on the same itinerary can enter the Imagelanes with the adult members, even if they do not have the logo on their boarding pass.


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