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Hawaiian Airlines Gift Certificates and Gift Cards

Thinking of giving someone a Hawaiian Airlines Gift Certificate or Gift Card? (Lucky them!) Or maybe you’ve just received one. (Lucky you!) You may have a question or two about this special gift.

What’s the most frequently asked question? It’s what Gift Certificates and Gift Cards cover and what they don’t. In a nutshell, you can use them for online ticket purchases plus taxes and security fees for any Hawaiian Airlines flight. Extras like baggage fees, inflight entertainment and upgrades aren’t covered.

Here’s where we fill you in on everything you need to know, and then some. If you find you need more information, visit Gift Certificate and Gift Card Terms & Conditions.

Frequently Asked Questions


What are Hawaiian Airlines Gift Certificates and Gift Cards?

Gift Certificates and Gift Cards give recipients dollar amounts to use toward any Hawaiian Airlines flight. In other words, they’re just about the best gifts ever.

What can I redeem my Gift Certificate or Gift Card for?

Air travel on Hawaiian Airlines, anywhere we fly in Hawaii, North America and Internationally. This includes the ticket price plus related taxes and security fees.

To redeem your Gift Certificate or Gift Card, you must make your reservation online. Gift Certificates and Gift Cards are not accepted when making reservations on the phone or in person.

Is there a limit on how many Gift Certificates or Gift Cards I can redeem for one ticket?

Yes. You can use up to four (4) Gift Certificates or Gift Cards for each ticket purchase.

What can’t I use my Gift Certificate or Gift Card for?

Your Gift Certificate and Gift Cards will not apply towards baggage fees, fare differences, change fees, upgrades (Extra Comfort and Preferred Seats), Premier Club, Hawaiian Airlines vacation packages, in-flight products/services, miles purchased and other ancillary fees and purchases.

Can I use a Gift Certificate or Gift Card when …

… I book a mileage award flight?

Yes, you can use Gift Certificates and Gift Cards to pay for taxes and other fees when you complete an award booking online. However, if you need to buy additional miles to complete your purchase, you won’t be able to use a Gift Certificate or Gift Card as payment.

… I book an international flight?

Of course—you can use them to buy Hawaiian Airlines tickets on any of our routes. Flights must be purchased in US dollars and on our US website. They will not appear as a form of payment option on our international websites.

… I have a Corporate Account or Preferred Affiliate Code and want to apply my GC?

No, Gift Certificates and Gift Cards cannot be used with Corporate Accounts or Preferred Affiliate Codes. If you’d like more info, please contact your account representative.

Where can I buy a Gift Certificate or Gift Card?

Gift certificates are virtual and right at your fingertips! Click here, to purchase your gift certificate, today. The certificate will then be emailed to the recipient to use when they book their flight online.

On the other hand, Hawaiian Airlines Gift Cards are available at the checkout counters of all Hawaii Foodland, Sack N Save and Foodland Farms stores while supplies last. The gift card comes in multiple designs, of your choice.

Both Gift Certificates and Gift Cards may be purchased in any dollar amount you choose, from $50 to $2,000.

How do I redeem my Gift Certificate or Gift Card?

When purchasing your flight on our US site, you will be offered the option of purchasing your ticket with a gift card or gift certificate. Please select this option and enter your number and 4-digit PIN.

Can I check the balance on my Gift Certificate or Gift Card?

Yes, you can check your balance on your Gift Certificate or Gift Card in one of two ways:

  1. Online, by visiting Gift Cards and Gift Certificates -- OR --
  2. By phone, by calling 1-866-294-4472

Don’t forget to have your Gift Certificate or Gift Card handy so you can provide the requested information when prompted.

When do the Gift Certificates and Gift Cards expire?

Gift Certificates and Gift Cards do not have expiration dates.

What else do I need to know?

I made a mistake or I’ve changed my mind—how do I correct the amount on my Gift Card?

Take your Gift Card and receipt to the Hawaii Foodland, Sack N Save or Foodland Farms store where you purchased it. The customer service counter will help you correct the amount.

I haven’t received an email with my Gift Certificate.

Have you checked your spam box? Some emails get routed there. If you cannot locate your Gift Certificate email in your inbox or spam folder, please contact Web Support Center for further assistance.

Help! I’ve lost my Gift Card.

Unfortunately, we cannot replace lost, stolen or damaged Gift Cards.

Can I reload my Gift Certificate or Gift Card?

No, Gift Certificates and Gift Cards cannot be reloaded.
You can purchase additional Gift Certificates, online, and Gift Cards at your favorite Hawaii Foodland, Sack N Save and Foodland Farms stores.
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