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'Ohana by Hawaiian

‘Ohana-it’s the Hawaiian word for family. It also conveys the mission of ‘Ohana by Hawaiian, which brings people together from near and far.

Now you can enjoy safe, reliable, on-time air service with seamless connectivity throughout the Islands and on to North America and International locations. And as part of the Hawaiian Airlines family, all this comes with our signature Island-style hospitality.

'Ohana by Hawaiian Routes


‘Ohana by Hawaiian flights are operated by Empire Airlines and fly between:

  • Honolulu (HNL) and Molokai (MKK)
  • Honolulu (HNL) and Lanai (LNY)
  • Kahului (OGG) and Kona (KOA)
  • Kahului (OGG) and Molokai (MKK)
  • Kahului (OGG) and Hilo (ITO)
  • Lanai (LNY) and Molokai (MKK)

Baggage Fees


Carry-On Baggage

You’re welcome to bring on board one piece of carry-on baggage and one personal item.

What’s a personal item? It’s one of the following:

  • Purse
  • Briefcase
  • Laptop bag
  • Backpack or similar item

And your carry-on bag must be within the following limits:

  • Maximum Dimensions: 22" length x 14" width x 9" height (45 linear inches)
  • Maximum Weight: 25 pounds (11.5 kg)

Your primary storage area is the space under the seat in front of you. The overhead compartments are for all passengers and are on a first come, first served basis. If your carry-on item cannot safely be stored under the seat in front of you or in the overhead bin, or if all storage areas are full, your carry-on will be valet checked at the gate and available for pick up when you deplane.

 

Check-In Luggage

It’s a fact of life: Travel means dealing with baggage. We’ve simplified things as much as possible in the table of charges below.

Baggage fees are assessed per piece, each way and are non-refundable.

If getting to your destination involves traveling on more than one airline on a single ticket, DOT regulations govern which airline's baggage rules will apply for the entire journey. A stopover along the way of more than 4 hours may mean you will be charged point-to-point baggage fees. 

Baggage Restrictions and Fees

The following baggage fees apply to baggage that meets the below requirements:

Maximum Dimension (length + width + height): 62 linear inches (157 cm);
Maximum Weight: 50 pounds (23kg)

Checked Bags up to
50 lbs and 62 linear inches 
Neighbor Island (USD) North America (USD) 
Tickets issued on/before
March 9, 2014
Tickets issued on/after
March 10, 2014
1st Checked Bag
$17 $25 
$15 HawaiianMiles members*
$25
2nd Checked Bag $17 $35
$20 HawaiianMiles members*
$35
3rd or more Checked Bags (per piece) $25 $50 $100

*Restrictions may apply. HawaiianMiles members will enjoy reduced 1st and 2nd checked baggage fees when flying between the Neighbor Islands, traveling wholly within the State of Hawaii-for example, on a ticket from Honolulu (Oahu) to Kahului (Maui). A ticket from JFK (New York) to Kahului with a connection in Honolulu is considered a North America ticket, so North America bag fees apply. Discount applies to confirmed Hawaiian Airlines revenue tickets and flight award tickets redeemed with HawaiianMiles. Discount is applicable on any fare class ticket and will only be applied when your HawaiianMiles number is present in your reservation, or added prior to completing the check-in process.

*Pualani Platinum members may check in their first three (3) bags free of charge. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 4th bag fee.

*Pualani Gold members may check in their first two (2) bags free of charge. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 3rd bag fee.

Purchasing tickets through codeshare partners: In compliance with DOT regulations, Hawaiian Airlines must be the marketing carrier on your itinerary for this benefit to apply (i.e. your ticket must show a Hawaiian Airlines flight number for the first flight on the ticket). If you are a member of HawaiianMiles and another airline’s frequent flyer program, your HawaiianMiles number must be the only frequent flyer number present in your reservation. This also means you will earn HawaiianMiles for your entire itinerary; mileage credit will not be posted to any other frequent flyer program.

Hawaiian Airlines World Elite MasterCard: The primary cardholder is eligible to earn one (1) complimentary first checked bag on Hawaiian Airlines-operated flights. International flights are excluded. Offer is also not valid for codeshare flight segments operated by Hawaiian Airlines and marketed by other airline partners. All ticket purchases (original and exchanges) must be made with the Hawaiian Airlines World Elite MasterCard premium product and purchased directly from Hawaiian Airlines. HA Vacation Package purchases do not qualify as direct purchases from Hawaiian Airlines. Applicable overweight and excess baggage fees will apply. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags will be charged at the 2nd, 3rd, 4th, etc. baggage fee.

Elite Members and Premier Club Members who are also the primary cardholder of the Hawaiian Airlines World Elite MasterCard will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags above your total allowance will be charged at the next sequential bag fee. For example, a Pualani Platinum member who is also a Primary Cardmember and checks in five (5) bags may check in the first four (4) bags free of charge and will be charged at the 5th bag fee for the fifth bag.

Interested in becoming a HawaiianMiles member? It's completely FREE to join. Sign up today to enjoy discounts on your checked baggage.

Excess and Oversize Baggage Fees

Are your bags over the maximum weight? Bigger than the maximum dimensions? Other charges will apply to these items.

  Excess Weight Fee (USD)
Items 51-70 pounds (23-31 kg) $25 
Items 71-100 pounds (32-45 kg) $50
Items exceeding 100 pounds (45+ kg) Not Accepted

Oversize calculation = (length + width + height) per checked piece of luggage

  Oversize Fee (USD)
Items 62-80 linear inches (157-206 linear cm);
Maximum length of 72 inches, not to exceed 80 linear inches - OR -
Maximum width of 30 inches, not to exceed 80 linear inches 
$25
Items exceeding 80 linear inches (206+ cm)  Not Accepted

Your Check-in Process


Please visit our Check-in page for more information.


Change / Cancel Flight


Need to change your reservation? Once you purchase your ticket on ‘Ohana by Hawaiian, it’s generally non-refundable. But that doesn’t mean you lose out. Before departure, you can:

Change your flight

  • Call Hawaiian Airlines Reservations - OR -
  • Change your ticket online
    1. Enter your Confirmation Code / Ticket Number and Passenger's Last Name
    2. Click the "View My Trip" button
    3. Once you are viewing your itinerary, click the "Change Flight" button located under the confirmation code
    4. Select the desired passenger, revised route and/or revised date and search for available flight options

Applicable change fee, plus fare difference will apply.

If your reservation was made through a travel agency, additional fees may apply. For more information, please click here.

Please see our Fare Rules and Domestic ticket validity for details.

Cancel Your Flight

Have to cancel a booking? We’ll be glad to help. Call Hawaiian Airlines Reservations for assistance. The following restrictions will apply:

  • If your ticket(s) is fully unused:
    • You have up to one year from the ticket’s original purchase date to reschedule your reservation
    • The value of your ticket(s) will be available for use towards another reservation, change fee, plus fare difference will apply
    • Cancellation fee may apply
  • If your ticket(s) is partially used:
    • You must reschedule your reservation within one year of initial use
    • The remaining value of your ticket will be available for use towards another reservation, change fee, plus fare difference will apply

Once you’re ready to book your new flight, please contact us by phone to apply your existing tickets to a new reservation.

Just keep in mind that you won’t be able to change the name on the reservation, and any changes or re-bookings are subject to the change fee, plus fare difference.

Please see our Fare Rules and Domestic ticket validity for details.

Traveling with Infants


Please visit our Traveling with Infants page for more information.

Children Traveling Alone


We take special care of our keiki passengers, especially children who are traveling alone on 'Ohana by Hawaiian flights as well as connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian.

As part of that care, we do have restrictions and fees. For more info, please visit our Children Traveling Alone page.

Traveling with Pets


Carry-On Pets

For the comfort of both our guests and pets, we can accept up to three (3) carry-on pets per flight.

Please visit our Carry-On Pet for more information.

Check-In Pets

'Ohana by Hawaiian accepts up to one (1) check-in pet per flight. Check-in pets are permitted on connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian. Applicable fees and restrictions will apply.

Please visit our Check-in Dogs/Cats or Check-in Household Birds pages for additional details.

Service Animals

Animals that help their human companions are always welcomed on 'Ohana by Hawaiian flights. If you have a qualified service animal, he/she must be able to fit on the floor in front of you without obstructing the aisle or other areas on the aircraft. Unfortunately, service animal areas do not include our bulkhead seats-these are exit rows which must remain clear.

Please visit our Traveling with a Service Animal for more information.

Sport Equipment Restrictions and Fees


Planning to hit the waves? Fun! We accept surf, kite, paddle and wake boards as checked baggage, with the following restrictions:

Aircraft Maximum Length Maximum Weight
'Ohana by Hawaiian -
ATR42-500
72 inches in length
50 lbs (43 kg)

Conditions of Acceptance

  • Fins must be removed or well padded
  • Entire board must be protected by a suitable container
  • Limit of two (2) boards per container
  • Charge will be assessed per container
  • Transportation is subject to availability of space*
*Hawaiian Airlines is not responsible for the ground delivery of board not accommodated on the flight the board was accepted as checked baggage.

Fees

If you’re traveling with check-in equipment for sports activities, you’ll need to pay baggage fees for each piece in each direction. Voluntary stopovers mean you’ll pay point-to-point charges; prices are subject to change. En route stopovers exceeding 4 hours may result in point-to-point charges being applicable.

  One (1) checked piece / per way (USD)
Neighbor Island  $35

For more information about checking in sports equipment, please visit our Domestic Contract of Carriage.

Frequently Asked Questions


What type of aircraft does 'Ohana by Hawaiian fly? 

Our fleet is comprised of three (3) ATR42 - 500 turboprops that seat up to 48 coach-class guests.

For additional information, visit ATR42-500.

Can I use my HawaiianMiles to purchase 'Ohana by Hawaiian flights?

Yes, you can use your HawaiianMiles to purchase your 'Ohana by Hawaiian flights.

To learn how to redeem your miles, click here.

Can I use my E-Certificate to purchase ‘Ohana by Hawaiian flights?

Yes, you may use your E-Certificates to purchase your ‘Ohana by Hawaiian flights.

Click here to learn how to redeem your E-Certificate. 

Can I use my gift certificate and/or gift card to purchase ‘Ohana by Hawaiian flights?

Yes, you may.

To learn more about gift certificate and gift cards, click here.



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