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'Ohana by Hawaiian

The name ‘Ohana, the Hawaiian word for family, also conveys the mission of the new operation: bringing people together from near and far. ‘Ohana by Hawaiian provides safe, reliable, on-time air service, fully integrated with the Hawaiian Airlines network, offering seamless connectivity throughout the Islands, and onto North America and the Asia-Pacific regions. ‘Ohana by Hawaiian provides convenience, quality and authentic Hawaiian hospitality for all who travel to and from these island communities.

'Ohana by Hawaiian Routes

‘Ohana by Hawaiian flights are operated by Empire Airlines and fly to and from Honolulu (HNL) to both Molokai (MKK) and Lanai (LNY).

Starting July 8, 2014, we will also begin daily flights to and from Kahului (OGG) to Kona (KOA) and Molokai (MKK). On July 10, 2014, daily flights to and from Kahului (OGG) to Hilo (ITO) will begin.

You may begin purchasing daily flights to and from Kahului to Kona, Molokai and Hilo on June 12, 2014.


Baggage Fees

Carry-On Baggage:

Each ticketed passenger is limited to one piece of carry-on baggage and one personal item. Carry-on items that do not fit in an overhead compartment will be valet checked at the gate. Valet bags will be available for pickup upon deplaning.

Check-In Luggage:

‘Ohana by Hawaiian baggage fees are assessed per piece, each way and are non-refundable.

Each piece of baggage will be subject to the charges described below. Excess weight and oversize pieces will be subject to additional charges as shown below.

Baggage rules will apply based on a single carrier's rules for the entire journey subject to DOT regulations that govern which airline's rules will apply on a single ticket. En route stopovers exceeding 4 hours may result in point to point charges being applicable.

Baggage Allowance:

The following baggage fees apply to luggage that meet the below requirements:

Maximum Dimension (length + width + height): 62 linear inches (157 cm);
Maximum Weight: 50 pounds (23kg)


*Restrictions may apply. As a member benefit, HawaiianMiles members will enjoy reduced 1st and 2nd checked baggage fees when flying between the Neighbor Islands, traveling wholly within the State of Hawaii. For example, a ticket from Honolulu (Oahu) to Kahului (Maui) is considered a Neighbor Island ticket, and therefore, Neighbor Island bag fees apply. A ticket from JFK to Kahului with a connection in Honolulu will be considered a North America ticket, and therefore, North America bag fees apply. Discount applies to confirmed Hawaiian Airlines revenue tickets and flight award tickets redeemed with HawaiianMiles. Discount is applicable on any fare class ticket. Baggage discounts will only be applied when your HawaiianMiles number is present in your reservation, or added prior to completing the check-in process.


*Pualani Platinum
members receive the first three (3) bags complimentary. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 4th bag fee.

*Pualani Gold members receive the first two (2) bags complimentary. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 3rd bag fee.

Purchasing tickets through codeshare partners: In compliance with DOT regulations, Hawaiian Airlines must be the marketing carrier on your itinerary to assure that this benefit is applied (i.e. ticket shows a Hawaiian Airlines flight number for the first flight on the ticket).  If you are a member of HawaiianMiles and another airline’s frequent flyer program, your HawaiianMiles number must be the only frequent flyer number present in your reservation, to be eligible for the baggage discount. This also means you will be earning HawaiianMiles for your entire itinerary; mileage credit will not be posted to any other frequent flyer program.

Hawaiian Airlines World Elite MasterCard:The Primary Card member is eligible to earn one (1) complimentary first checked bag on Hawaiian Airlines-operated flights. International flights are excluded. Offer is also not valid for codeshare flight segments operated by Hawaiian Airlines and marketed by other airline partners. All ticket purchases (original and exchanges) must be made with the Hawaiian Airlines World Elite MasterCard premium product and purchased directly from Hawaiian Airlines. HA Vacation Package purchases do not qualify as direct purchases from Hawaiian Airlines. Applicable overweight and excess baggage fees will apply. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags will be charged at the 2nd, 3rd, 4th, etc. baggage fee.

Elite Members and Premier Club Members who are also the primary cardholder of the Hawaiian Airlines World Elite MasterCard, will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags above your total allowance will be charged at the next sequential bag fee. For example, a Pualani Platinum member who is also a Primary Cardmember and checks in five (5) bags will get their first four (4) bags complimentary and then will be charged at the 5th bag fee for the fifth bag.

Interested in becoming a HawaiianMiles member? It's completely FREE to join. Sign up today to enjoy discounts on your checked baggage.

 

Excess Weight Fee:

In additional to per piece baggage charges, excess weight fees and oversized baggage charges will apply to those items that exceed maximum size and dimension requirements.

Excess Weight Fee (USD)
Items 51-70 pounds (23-31 kg) $25
Items 71-100 pounds (32-45 kg) $50
Items exceeding 100 pounds (45+ kg) Not Accepted

Oversize Fee:

In additional to per piece baggage charges, excess weight fees and oversized baggage charges will apply to those items that exceed maximum size and dimension requirements.

Oversize calculation = (length + width + height) per checked piece of luggage

Oversize Fee (USD)
Items 62-80 linear inches (157-206 linear cm);
Maximum length of 72 inches, not to exceed 80 linear inches - OR -
Maximum width of 30 inches, not to exceed 80 linear inches
$25
Items exceeding 80 linear inches (206+ cm) Not Accepted

Check-in Process

Please visit our Check-in page for more information.


Change / Cancel Flight

Reservations purchased for ‘Ohana by Hawaiian are generally non-refundable.

However, rather than forfeit the cost of the entire ticket, before departure passengers may:

  • Change your reservation online or by phone to another date, OR
  • Cancel your reservation by phone, and use the ticket(s) within one year of purchase (if fully unused) or within one year of initial use (if partially used) towards another reservation

After cancellation, once you are ready to book your flight, please contact us by phone to apply your existing tickets to a new reservation.

Please see our Fare Rules, and Domestic ticket validity for details.


Traveling with Infants

Please visit our Traveling with Infants page for more information.


Children Traveling Alone

Children are permitted to travel alone on 'Ohana by Hawaiian flights as well as connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian. Applicable fees and restrictions will apply.

Please visit our Children Traveling Alone page for more information on fees, restrictions and required documentation.


Traveling with Pets

Carry-On Pet:

For the comfort of both our guests and pets, 'Ohana by Hawaiian will accept up to three (3) carry-on pets per flight.

Please visit our Carry-On Pet page for more information.

Check-In Pet:

'Ohana by Hawaiian accepts up to one (1) check-in pet per flight. Check-in pets will be permitted on connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian. Applicable fees and restrictions will apply.

Please visit our Check-in Pet pages for dogs/cats or household birds.

Service Animals:

Service animals are permitted on 'Ohana by Hawaiian flights. The bulkhead seats on this aircraft are exit rows which cannot accommodate service animals. Therefore, the service animal must be able to fit on the floor in front of guest, and must not obstruct the aisle or other areas on the aircraft that must remain unobstructed.

Please visit our Traveling with a Service Animal page for more information.


Sport Equipment Restrictions and Fees

‘Ohana by Hawaiian accepts surf, kite, paddle and wake boards as checked baggage with the following restrictions:  

Aircraft Maximum Dimensions* Maximum Weight
'Ohana by Hawaiian - ATR42-500 Maximum length of 72 inches not to exceed 80 linear inches - OR -
Maximum width of 30 inches not to exceed 80 linear inches

50 lbs (23 kg)

*Maximum Dimension calculation = (length + width + height)

General Restrictions:

  • Fin must be removed or well padded
  • The entire board must be protected by a suitable container
  • The transportation of the board is subject to availability of space
  • Hawaiian Airlines is not responsible for the ground delivery of the board and the passenger will have to pick it up at the airport once the passenger is notified that it has arrived.
  • There is a limit of two (2) boards per container; charges are assessed per container each way.

Sport Equipment Fees:

Baggage fees will apply and are charged per piece for each direction. Voluntary stopovers will incur point to point charges; prices are subject to change. 

En route stopovers exceeding 4 hours may result in point to point charges being applicable.

One (1) checked piece / per way (USD)
Neighbor Island $35

Frequently Asked Questions

What type of aircraft does 'Ohana by Hawaiian fly?

Our fleet consists of three (3) ATR42 - 500 turboprops that seat up to 48 coach class guests.

Can I use my HawaiianMiles to purchase 'Ohana by Hawaiian flights?

Yes, you may use your HawaiianMiles to purchase your 'Ohana by Hawaiian flights.

Can I use my eCertificate to purchase ‘Ohana by Hawaiian flights?

Yes, eCertificates can be used to purchase your ‘Ohana by Hawaiian flights.

Can I use my gift certificate and/or gift card to purchase ‘Ohana by Hawaiian flights?

Yes, gift certificates and/or gift cards can be used to purchase your ‘Ohana by Hawaiian flights.

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