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Contact Information - Consumer Affairs Office

Our Consumer Affairs Office handles general comments, feedback or if your travel has been completed.  

For assistance with:

Consumer Affairs Office

The Consumer Affairs Office will respond to your inquires no later than 30 business days from receipt. Cases are handled in the order received.

Online
hawaiianair.com/cao
Fax
808-838-6777  
Mail
Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
Phone
Customer Advocate Line

Customer Advocate

The Customer Advocate line is provided for customers who do not have access to the website, fax, mail, or who would like to verbally file an issue. Customer Advocate records the incident in writing and forwards them to the Consumer Affairs Office; they do not resolve issues on the phone and can not make any determinations.

Phone
1-888-246-8526
Mon-Fri 8:00 AM - 4:30 PM HST


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