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Elite Membership - Qualifications & Benefits

See our Membership Levels page for more information

If you fly with us often, you deserve special treatment. From bonus HawaiianMiles to access to Hawaiian Airlines Premier Clubs, we make sure you know you’re Elite.

Pualani Elite Qualifications


How do you become an Elite member? Between January 1st and December 31st of the same year, meet the miles /segment qualifications and enjoy your Elite membership for the remainder of that year and the next year.

Elite Status Status Qualifications (Earned within a calendar year)
Pualani Gold Fly 20,000 miles OR 30 segments
Pualani Platinum   Fly 40,000 miles OR 60 segments


Elite membership is based on Elite-qualifying flight segments and flight miles earned during the calendar year (Jan 1 - Dec 31).  Members that qualify will receive full benefits for the remainder of the current year and the following year.

Elite-qualifying flight segments and flight mileage are earned based on flights scheduled and operated by Hawaiian Airlines.  Segments and miles earned on charter flights, partner airlines, HawaiianMiles partners, bonus miles, or miles earned through the Hawaiian Airlines World Elite MasterCard do not count towards Pualani Elite status.  HawaiianMiles are not awarded for travel on Flight Awards and therefore, these segments and miles are not Elite-qualifying.

When Can You Start?


If you’ve just met the qualifying levels for Pualani Platinum or Gold membership, congratulations! Your Elite status is activated within about 48 hours after the miles are posted to your account. Enjoy the rewards for the rest of the current year and throughout the next year. If you qualify on December 31st, then your Elite status will only be valid for the following year\

All the Rewards You Deserve


Pualani Platinum

Ah, Platinum status is sweet! You get:Image

Mileage Benefits:

  • 100% bonus miles - that means you earn double HawaiianMiles on every qualifying flight

Reservation Benefits:

  • More choices of pre-reserved seat assignments
  • More flexibility and discounted awards when booking online 
  • No change fees for Neighbor Island flights
  • Priority routing & handling when contacting Hawaiian Airlines Reservations
  • Guaranteed seat3 availability in coach class on Neighbor Island flights, up until 72 hours before departure, when purchased via Hawaiian Airlines Reservations (benefit is not applicable to reservations made online). For example, if your flight is on January 10, you'll enjoy guaranteed seat availability up to January 7
  • Complimentary Extra Comfort or Preferred Seat2 upgrade on all Hawaiian Airlines-operated North America/International flights for the Pualani Platinum member only (subject to availability)
  • Complimentary First Class seat upgrade on the day of departure (subject to availability)
  • Complimentary Preferred Seat2 on Neighbor Island flights for the Pualani Platinum member only (subject to availability)
  • Extra priority when moving up from Main Cabin to First Class to accommodate oversales in the Main Cabin

Baggage Benefits:

No charges for your first three (3) standard checked bags
Checked Baggage Allowance (members only)
1st checked bag No charge
2nd checked bag  No charge
3rd checked bag No charge
4+ checked bags    Respective baggage fees apply for 4+ checked bags

Applicable overweight fees apply. Excess baggage fees apply starting with your fourth (4) checked bag (at stated fourth bag fee).

Primary cardholders will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard.

Airport Benefits:

  • Access to the First Class check-in line, express security line and Premier Club1
  • Priority Boarding1
  • Neighbor Island Same Day Standby for an earlier flight with no fee - Luggage must travel on the same flight as the passenger. If you have carry-on luggage only, check with the agent at the Service Counter in the gate area no later than 30 minutes before flight departure. Fares with a standby restriction are not eligible. Unaccompanied minors do not qualify for standby privileges.
  • An Elite membership card for identification at the airport and for use when accessing "Unlimited TV & More" pack via the in-flight entertainment system

In-Flight Service Benefits:

  • Complimentary in-flight "Unlimited TV & More" pack, including select classic movies and TV shows on A330 flights. Feel free to use your own headset or purchase a set in-flight
Hawaiian Airlines World Elite MasterCard cardholders will receive a $100 annual statement credit towards in-flight purchases. You will be allowed $10 maximum in-flight credit redemption per day for qualified purchases.


Pualani Gold

Image

The best thing about Pualani Gold status? It takes only half the qualifying miles or segments of Pualani Platinum, and you get:

Mileage Benefits:

  • 50% bonus miles-that means you earn 1.5 times more HawaiianMiles on every qualifying flight

Reservation Benefits:

  • More choices of pre-reserved seat assignments
  • More flexibility and discounted awards when booking online
  • Priority routing & handling when contacting Hawaiian Airlines Reservations
  • Complimentary Extra Comfort or Preferred Seat2 upgrade on all Hawaiian Airlines-operated North America/International flights for the Pualani Gold member only (subject to availability)
  • Complimentary Preferred Seat2 on Neighbor Island flights for the Pualani Gold member only (subject to availability)
  • Extra priority when moving up from Main Cabin to First Class to accommodate oversales in the Main Cabin

Baggage Benefits:

No charges for your first two (2) standard checked bags

Checked Baggage Allowance (members only)
1st checked bag No charge
2nd checked bag No charge
3rd checked bag      Respective baggage feesapply for 4+ checked bags

Applicable overweight fees apply. Excess baggage fees apply starting with your third (3) checked bag (at stated third bag fee).

Primary cardholders will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard.

Airport Benefits:

  • Access to the First Class check-in line, express security line and Premier Club1
  • Priority Boarding1
  • Neighbor Island Same Day Standby for an earlier flight with no fee - Luggage must travel on the same flight as the passenger. If you have carry-on luggage only, check with the agent at the Service Counter in the gate area no later than 30 minutes before flight departure. Fares with a standby restriction are not eligible. Unaccompanied minors do not qualify for standby privileges.
  • An Elite membership card for identification at the airport and for use when accessing "Unlimited TV & More" pack via the in-flight entertainment system

In-Flight Service Benefits:

  • Complimentary in-flight "Unlimited TV & More Pack," which includes select classic movies and TV shows on A330 flights. Feel free to use your own headset or purchase a set in-flight
Hawaiian Airlines World Elite MasterCard cardholders will receive a $100 annual statement credit towards in-flight purchases. You will be allowed $10 maximum in-flight credit redemption per day for qualified purchases.

Want more info? See our Membership Levels page.

1Guest Allowed - Lounge / Priority Boarding

Member is allowed two (2) guests, and they must be traveling on the same flight.
For priority boarding at Honolulu airport, member must present Elite membership card at the TSA checkpoint. First/Business Class check-in line is also available at Honolulu airport.
Premier Clubs are available in Honolulu, Hilo, Kona, Kahului, Lihue, and Los Angeles (HNL/ITO/KOA/OGG/LIH/LAX).
2Complimentary Extra Comfort/Preferred Seats Upgrades
North America & International Flights

Pualani Platinum and Pualani Gold members can enjoy complimentary seat upgrades to Extra Comfort and Preferred Seats on all Hawaiian Airlines-operated flights to/from North America and International destinations. This benefit is applicable to the Elite member only and is subject to seat availability. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web/airport kiosk/mobile (24 hours prior to departure), you may add yourself to the standby list for the seat upgrade.

If you opt to be listed while checking in via the web, airport kiosk or mobile application, and already have a seat assignment for your existing Coach ticket, our systems will automatically assign you a seat in Extra Comfort/Preferred Seat.  This seat will be based on a like-for-like seating, subject to seat availability. For example, if you have an existing aisle seat in Coach, our systems will look for an aisle seat within Extra Comfort/Preferred Seat. If one is not available, the system will look for the next best available seat, which may be a window or a middle seat. Seating assignments occur at the departure gate once the check-in window closes. You will be notified by the gate agent if your upgrade is confirmed and you will be issued a new boarding pass. At that time, your original seat assignment is released back into our systems and may be assigned to another guest.

Seat assignments are automatically handled by our systems. Due to seat availability, please be aware that your new seat assignment may be a middle seat in Extra Comfort/Preferred Seat. Once the new upgraded seat is confirmed, we are unable to cancel the request and put you back in your original Coach seat. This may impact your decision to take advantage of the complimentary upgrade, if you have a specific seat type preference or if you are traveling with others in your party and want to be seated together.
You may also visit an airport customer service agent at the check-in counter or at the customer service podium and request to be listed for a complimentary Extra Comfort or Preferred Seat.

Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis. Revenue tickets (all Coach fare classes) and flight award tickets are eligible for the complimentary seat upgrade, subject to availability.

Based on availability and priority of Elite status (Platinum, then Gold) on a first-come, first-served basis. Preferred Seats on a 767 aircraft are designated as the Exit row and on the A330 the Exit and Bulkhead rows. Members must advise the check-in counter agent or the Customer Service agent at the podium in the departure gate area in order to be listed for Preferred Seat assignment. If selected, members must report to the podium when their name is called or forfeit their preferred seat assignment.

Neighbor Island Flights


If a First Class seat upgrade is not available, Pualani Platinum members will be offered a complimentary Preferred Seat on all Hawaiian Airlines-operated flights to the Neighbor Islands. This upgrade is subject to seat availability and applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. You will be offered the confirmed First Class or Preferred Seat when checking in for your flight via web, kiosk or mobile application 24 hours prior to departure. This benefit is on a first-come, first-served basis. You may also request a seat with an Airport Customer Service agent.

Pualani Gold members may stand-by for a complimentary upgrade to a Preferred Seat on Hawaiian Airlines-operated flights to the Neighbor Islands. This upgrade is subject to seat availability and applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight, you may add yourself to the standby list for the seat upgrade with an airport customer service agent. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis.

Revenue tickets (all Coach revenue fares) and flight award tickets are eligible for the complimentary seat upgrade, subject to seat availability.

3Guaranteed Seats
Not valid for award reservations.

Elite Membership Card


As a Pualani Elite member, you will receive a membership card and two personalized luggage tags. If you do not receive your Elite membership card and luggage tags within 2-3 weeks after your Elite qualifying flight, please call the HawaiianMiles Service Center for further assistance.

Lost your membership card?

Simply call the HawaiianMiles Service Center to request a replacement card for a $10 USD fee.

Just tell us:

  • Your name
  • HawaiianMiles account number
  • Current mailing address
  • Type of replacement card you are requesting.

Terms & Conditions

Lost, stolen or damaged cards may be replaced for a fee. Members requiring a name change may purchase a replacement card and/or tag for a fee and are subject to the Terms and Conditions of the HawaiianMiles program. Hawaiian Airlines is not responsible for any correspondence lost or damaged in the mail.

Personal Luggage Tags


Your Elite membership card comes with two personalized Hawaiian Airlines logo luggage tags. If you do not receive your Elite personalized luggage tags with your membership card within 2-3 weeks after your Elite qualifying flight, please call the HawaiianMiles Service Center for further assistance. Lost your luggage tags or just want extras? Call the HawaiianMiles Service Center and request a set of two (2) replacement luggage tags for a $6.50 USD fee. Just provide us with:
  • Your name
  • HawaiianMiles account number
  • Current mailing address
  • Request for luggage tag

Status Activation / Expiration


Elite Membership activation occurs within approximately 48 hours after the miles are posted to the account. Elite status is valid for the remainder of the current year and the following year. In the situation where Elite qualification occurs on December 31st, then the Elite status will only be valid for the following year.



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