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Elite Membership - Qualifications & Benefits

See our Membership Levels page for more information

Qualifications

Pualani Platinum
Fly 40,000 miles / 60 segments in a calendar year
Pualani Gold
Fly 20,000 miles / 30 segments in a calendar year

Elite membership is based on flight segments and flight miles earned during the calendar year (Jan 1 - Dec 31). Members that qualify will receive full benefits for the remainder of the current year and the following year. Flight segments and flight mileage are earned based on flights scheduled and operated by Hawaiian Airlines. Segments and miles earned on charter flights, partner airlines, HawaiianMiles partners, bonus miles, or miles earned through the HA MasterCard or HA Visa debit card do not count towards Pualani Elite status. HawaiianMiles are not awarded for travel on Flight Awards and therefore, these segments and miles are not Elite-qualifying. 

Benefits

Pualani Platinum

  • Bonus Miles
    Pualani Platinum: 100% bonus miles
    Bonus miles accrue on qualifying flights only

  • Free Baggage Allowance: First three (3) checked bags
    Applicable overweight fees apply
    Excess baggage fees apply, starting with your fourth (4) checked bag (at the stated fourth bag fee)
    Free baggage allowance applies to members only

  • No change fees for Neighbor Island flights
  • Guaranteed seat5 availability in economy class on Neighbor Island flights when purchased online, up until 72 hours prior to departure. For example, if your flight is departing on January 10th, you'll enjoy guaranteed seat availability up until January 7th.
  • Complimentary preferred seats4 on North America flights for you and one (1) guest on the same reservation (please list with an airport customer service agent)
  • Complimentary preferred seats4 on Neighbor Island flights for Platinum members only (available through web/kiosk check-in)
  • Extra priority when moving up from coach to first class to accommodate oversales in coach
  • Access to the First Class check-in line, express security line, and Premier Club lounge3
  • More pre-reserved seats assignments available
  • Priority boarding3 and phone handling
  • Complimentary inflight entertainment with the "Unlimited TV & More Pack," which includes select classic movies, TV shows and more (available only on A330 flights). You may use your own headset or purchase a set inflight.
  • More flexibility and discounted awards (mileage bookings) when booking online
  • Elite membership card for identification at the airport

Primary cardholders will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard.

Cardholders will receive a $100 annual statement credit towards in-flight purchases.  You will be allowed $10 maximum in-flight credit redemption per day for qualified purchases.

Pualani Gold

  • Bonus Miles
    Pualani Gold: 50% bonus miles 
    Bonus miles accrue on qualifying flights only.

  • Free Baggage Allowance: First two (2) checked bags
    Applicable overweight fees apply
    Excess baggage fees apply, starting with your third (3) checked bag (at the stated third bag fee)
    Free baggage allowance applies to members only

  • Complimentary preferred seats4 on North America flights for you and one (1) guest on the same reservation (please list with an airport customer service agent)
  • Extra priority when moving up from coach to first class to accommodate oversales in coach
  • Access to the First Class check-in line, express security line, and Premier Club lounge3
  • More pre-reserved seats assignments available
  • Priority boarding3 and phone handling
  • Complimentary inflight entertainment with the "Unlimited TV & More Pack," which includes select classic movies, TV shows and more (available only on A330 flights). You may use your own headset or purchase a set inflight.
  • More flexibility and discounted awards (mileage bookings) when booking online.
  • Elite membership card for identification at the airport  

Primary cardholders will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard.

Cardholders will receive a $100 annual statement credit towards in-flight purchases. You will be allowed $10 maximum in-flight credit redemption per day for qualified purchases.

3Guests Allowed - Lounge / Priority Boarding
Member is allowed two (2) guests, and they must be traveling on the same flight. Member must present Elite membership card to TSA. First class check-in line is available in Hawaii airports (HNL/ITO/KOA/OGG/LIH). Express security line is available at select airport locations. Premier Club Lounges are available in Honolulu, Hilo, Kona, Kahului, Lihue, and Los Angeles (HNL/ITO/KOA/OGG/LIH/LAX).

4Preferred Seat Availability

Based on availability and in priority of status (Platinum, then Gold) on a first-come, first-served basis. Preferred Seats on a 767 aircraft are designated as the Exit row and on the A330 the Exit and Bulkhead rows. Members must advise the check-in counter agent or the Customer Service agent at the podium in the departure gate area to be listed for Preferred Seat assignment. If you are selected, you must report to the podium when your name is called or forfeit your preferred seat assignment.

5Guaranteed Seats 

Not valid for award reservations.

Replacement Membership Card

Members may request a replacement membership card for a $10 USD replacement fee. Purchase may be done at by calling the HawaiianMiles Service Center at 1-877-426-4537.  Please provide your HawaiianMiles account number. 

Required Information for Replacement

  • Your name
  • HawaiianMiles account number
  • Current mailing address
  • Type of replacement card you are requesting

Terms & Conditions

Lost, stolen, or damaged cards may be replaced for a fee. Members requiring a name change may purchase a replacement card and/or tag for a fee and are subject to the Terms and Conditions of the HawaiianMiles program. Hawaiian Airlines is not responsible for any correspondence lost or damaged in the mail.

Luggage Tags

Each member will receive a membership card and two free personalized luggage tags.

Purchase may be done by calling the HawaiianMiles Service Center at 1-877-426-4537.  Please provide your HawaiianMiles account number.

Required Information for Replacement

  • Your name
  • HawaiianMiles account number
  • Current mailing address
  • Request for luggage tag

Status Activation / Expiration

Elite Membership activation occurs within approximately 48 hours after the miles are posted to the account. Elite status is valid for the remainder of the current year and the following year. In the situation where Elite qualification occurs on December 31st, then the Elite status will only be valid for the following year.


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