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Preferred Seats

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Treat yourself to a Preferred Seat and enjoy priority boarding and more leg room. Preferred Seats are specific bulkhead and exit row seats within the main cabin. Preferred Seats are available on North American, Neighbor Island, Auckland, Sydney, Haneda (Tokyo), Kansai (Osaka), Taipei, Beijing and Papeete flights. Preferred Seats will not be available on Hawaiian Airlines codeshare flights or on Ohana by Hawaiian.


Preferred Seats Benefits

Preferred Seat guests will enjoy the following benefits:

  • Up to 5" of extra leg room
  • Priority Boarding
  • Early access to overhead bin

Preferred Seat Fees

Preferred Seats fees vary based upon your flight route. Please review the charts below to see which one way fee applies to your travel itinerary.

Travel within the State of Hawaii:

Preferred Seat Fee (per passenger/one way)
Neighbor Island Flights $10 USD

Travel between Hawaii and North America:

Preferred Seat Fee (per passenger/one way)
North America Flights (excluding New York) $40 USD
To/From New York, NY $75 USD

International Travel:

Australia:

Preferred Seat Fee (per passenger/one way)
Honolulu to Sydney, Australia $75 USD
Sydney, Australia to Honolulu $80 AUD

China:

Preferred Seat Fee (per passenger/one way)
Honolulu to Beijing, China $75 USD
Beijing, China to Honolulu 500 CNY

Japan:

Preferred Seat Fee (per passenger/one way)
Honolulu to Haneda and Osaka, Japan $75 USD
Haneda and Osaka, Japan to Honolulu 8,000 JPY

Korea:

Preferred Seat Fee (per passenger/one way)
Honolulu to Seoul-Incheon, South Korea $75 USD
Seoul-Incheon, South Korea to Honolulu 80,000 KRW

Tahiti:

Preferred Seat Fee (per passenger/one way)
Between Honolulu and Papeete, Tahiti $40 USD

Taiwan:

Preferred Seat Fee (per passenger/one way)
Honolulu to Taipei, Taiwan $75 USD
Taipei, Taiwan to Honolulu 2,500 TWD

New Zealand:

Preferred Seat Fee (per passenger/one way)
Honolulu to Auckland, New Zealand $75 USD
Auckland, New Zealand to Honolulu $90 NZD

Preferred Seats

  • Boeing 717 flights (Neighbor Island)
    • Row 4 AB DEF*
    • Row 16 AB DEF (exit)
    • Row 17 AB DEF (exit)

*Row 4, seats AB DEF are only available for purchase during web check-in

  • Airbus A330 flights
    • Row 11 AB CDEG HJ** (bulk head)
    • Row 14 AB CDEG HJ (bulk head)
    • Row 33 CDEG
    • Row 34 AB HJ (exit)

**Row 11, seats AB CDEG HJ are only available for purchase during web check-in

  • Boeing 767 flights
    • 7 seats total available for sale - varies by aircraft

Purchase Channels


Purchase Timeframe

Advance sale of Preferred Seats is available on our North American and International flights operated with our Airbus A330 aircraft. It is also available on all Neighbor Island routes operated with our Boeing 717 aircraft. For North American Boeing 767 flights, Preferred Seats are available at the time of check-in via web, kiosk or Airport customer service agent at the ticket counter.

Starting August 1st, 2014 all Preferred Seats on our Airbus A330 aircraft will be converted into Extra Comfort seats and will no longer be available for purchase. If you are booking travel on/after August 1st, you will have the option to purchase an Extra Comfort seat.

Advance sale of Preferred Seats will be available on the following 717 and A330 routes:

Neighbor Island Routes:

  • Hilo (ITO)
  • Kahului (OGG)
  • Kona (KOA)
  • Lihue (LIH)

North America Routes:

  • Las Vegas (LAS)
  • Los Angeles (LAX)
  • New York (JFK)
  • Portland (PDX)
  • San Diego (SAN)
  • San Francisco (SFO)
  • Seattle (SEA)

International Routes:

  • Auckland, New Zealand (AKL)
  • Beijing, China (PEK)
  • Osaka-Kansai, Japan (KIX)
  • Papeete, Tahiti (PPT)
  • Seoul-Incheon, South Korea (ICN)
  • Sydney, Australia (SYD)
  • Taipei, Taiwan (TPE)
  • Tokyo-Haneda, Japan (HND)

Note: Flight routes shown are to/from Honolulu. No Codeshare flights.

Preferred Seats will be available at the time of check-in via the web, kiosk or airport gate agent for the following Boeing 767 routes:

North America Routes:

  • Las Vegas (LAS)
  • Los Angeles (LAX)
  • Oakland (OAK)
  • Phoenix (PHX)
  • Sacramento (SMF)
  • San Jose (SJC)

Note: Flight routes shown are to/from Honolulu. No Codeshare flights. Preferred Seats are not available on international routes operated with a 767 aircraft.


Refunds

Preferred Seats are non-refundable


Pualani Platinum / Pualani Gold

Members must advise the check-in counter agent or customer service agent at the podium at the departure gate to be listed for Preferred Seat assignment.

If selected, please report to the podium when your name is called or you will forfeit your preferred seat assignment.

Preferred Seats are based on availability and in priority of status (Platinum, then Gold) on a first-come, first-served basis

North America & International flights

Pualani Platinum and Pualani Gold members may receive complimentary Preferred Seats for member plus one (1) guest traveling on the same itinerary/reservation for flights between Hawaii and North America/Auckland/Sydney/Haneda (Tokyo)/Kansai (Osaka), Taipei, Beijing and Papeete.

Neighbor Island flights

Pualani Platinum members may also receive a complimentary Preferred Seat on all Neighbor Island flights.  Only the member may receive a Preferred Seat.

On Neighbor Island flights, Pualani Platinum members will be offered a Preferred Seat when using web or kiosk check-in.  They may also advise the check-in counter or customer service agent at the podium at the departure gate to be listed for a Preferred Seat assignment


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