Hawaiian Airlines
How It Works Sign In Join Now
Find Flights
< Return to Help Center

Your Redress Number

The Department of Homeland Security is there to do just that: keep the U.S. safe. So if your name is similar to that of someone on a government watch list, and you’ve had to see a Hawaiian Airlines airport customer service agent to be cleared for a boarding pass on multiple occasions, you may want to consider applying for a Redress Number.

How Do I Apply for a Redress Number?

If you’ve ever been delayed or even denied boarding during airport security screening because a TSA agent

  • Phoned someone to check your info,
  • Said your info was incorrect,
  • Told you the fingerprints or photo on your ID did not match your name, or
  • Said you were on a no-fly list

Then applying for a redress number may be something you’d want to look into. This unique identifier will allow you to avoid repeated vetting and additional scrutiny at the airport.

To apply, visit the Traveler Redress Inquiry Program (TRIP).

I Have a Redress Number. What Now?

You may add your redress number to your upcoming reservation:

Or if you’re a HawaiianMiles member, you can add your redress number to your account for future reservations. It’s quick and easy. Just follow the steps below:

  1. Login to your HawaiianMiles account
  2. Click the “Update Account Info” link under Manage
  3. Within the Security Information section, click the "+Add Redress or Known Traveler Numbers (Optional) link
  4. Enter your Redress number

And you’re ready for all future adventures.

Was this answer helpful?
Comments that are submitted here will not be replied to. If you have a specific customer service concern or question, please click here.

Was this information helpful?

Please tell us how we can make this information more helpful.
  • If you have a specific customer service concern, please click here to submit your issue. Comments that are submitted here will not be replied to.